Help
Support
We aim to respond to all enquiries within 24 hours.
Email support
For billing questions, bug reports, refund requests, or anything else, reach us at:
support@imagepdf.toolsFrequently asked questions
Do my images get uploaded to your servers?
No. Every tool on ImagePDF.Tools, compression, cropping, and metadata editing, runs entirely inside your browser tab. Your images never leave your device.
Which file formats are supported?
Compression: JPEG, PNG, WebP, and SVG. Cropping: JPEG and PNG (output as PNG). Metadata Editor: JPEG and PNG.
Is there a file size limit?
There are no file size or batch limits. The only practical ceiling is the memory available on your device, very large files may take a moment longer to process.
How do I cancel my Pro subscription?
Go to Account → Manage Subscription (Stripe Customer Portal). You can cancel at any time. Your Pro access continues until the end of the current billing period.
I cancelled but I am still being charged.
Please email us using the address above, with your registered email address and order details, and we will investigate immediately.
Can I get a refund?
Pro Annual: full refund within 7 days of purchase, no questions asked. Pro Monthly: no refunds for partial months, but you keep access until the end of your cycle. See our Terms of Service for full details.
The tool is not working, what should I do?
Try a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac). If the issue persists, email us with your browser version and a description of what happened.